Reference

How We Handle Your Information

We collect what's needed to run your account, process bKash and Nagad deposits, verify withdrawals and keep the lobby secure. This policy explains what we gather, how we use it, and the choices you have around your data.

Account securityPayment verificationData access rightsContact optionsRetention limits
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7222 How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about what data we hold, want to request a copy, ask for deletion, or update your contact details, our support channels are open and ready. Live chat connects you to an agent who can file your request in real time, the help form lets you describe your privacy concern in detail, and email gives you a written record of the exchange.

Live chat Open the chat bubble in the account menu, tell the agent you have a privacy question, and they'll guide you through data access, deletion requests or contact updates on the spot.
Help form Fill in your account email, select the privacy topic, describe what you need—whether it's a data export, account closure or correction—and we'll reply with next steps and timelines.
Email Send your privacy request to our support address, include your registered phone number for verification, and we'll respond with the information or confirm the action within the timeframe local regulation requires.
DATA PRACTICES

How We Protect and Use Your Information

We built account security, payment verification and data retention around what a mobile-first platform needs to keep your wallet safe and your sessions private. Every login, every bKash deposit, every withdrawal request follows a process that balances speed with fraud checks, and we only hold data as long as regulatory and security requirements demand.

Secure sessions

Your login creates an encrypted session token that works across the app and browser so you don't log in twice, and we rotate tokens regularly to prevent hijacking if a device is lost or shared.

Payment verification

When you deposit via Nagad or Rocket, we log the transaction ID and match it to your account number to confirm the funds arrived, then we clear the deposit into your wallet once the payment provider confirms the transfer.

Cookie use

We set cookies to remember your login state, language preference and the last game you opened so the lobby loads faster on your next visit; you can clear cookies in your browser settings, but you'll need to log in again.

Data retention

We keep account and transaction records for the period local regulation and fraud-prevention rules require; once that window closes, we anonymize or delete personally identifiable details unless an active dispute or investigation requires us to hold them longer.

Common Questions About Your Data

We collect your phone number to send login codes, your payment details when you add bKash or Nagad, your device ID to secure sessions, and betting history to process payouts and prevent duplicate accounts or fraud.

Yes, contact support through live chat or the help form, ask for a data export, and we'll send a file with your account details, transaction logs and betting history within the timeframe local data-protection rules require.

We retain transaction and account records for the period regulatory and fraud-prevention standards require, typically several years; once that period ends, we anonymize or delete personally identifiable data unless a legal dispute or investigation requires longer retention.

We share minimal information with payment processors to verify bKash and Rocket deposits, with game providers to load your session into live tables or slots, and with fraud-prevention services to check duplicate accounts; we do not sell your data to advertisers.

Contact support via live chat or email, request account deletion, and we'll close your account and remove or anonymize your data once any pending withdrawals clear and the mandatory retention period expires under local regulation.

We use session cookies to keep you logged in, preference cookies to remember language and last game, and analytics cookies to measure lobby performance; you can disable cookies in your browser, but you'll lose automatic login and personalized settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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